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Our Newsletter


Shipping & Returns

Returns Policy

We only sell the highest quality. Additionally, we inspect each item carefully before shipping to be certain you are receiving a flawless order.  If you encounter any problem with any of our products, just notify us at sales@vkrshop.com - or call toll free 877-857-7467.  We can often 'fix' the problem  - or provide the necessary part - without having to return the product.  Many of our products have manufacturer warranties - so any issue must be reviewed by us before we can establish the proper corrective measures.

A return request must be initiated with 15 days of receipt of your order.  Initiating a return is as simple as notifying us by email or phone call.  The returned product must be in unused condition - and must be in the original packaging.  We cannot accept any return that shows any signs of use. (For pet products, that would include any hair).

We do not refund shipping charges.  Additionally, if you received Free shipping on you order, the actual shipping expense/charge will be deduced from your refund - unless you place a 'replacement' order.

Our return address is:

VKRshop.com, Returns/Repairs, P.O. Box 720, Gilroy, CA  95021

Shipping


If you place your order before 4:00 P.M Pacific Time, your order will be shipped on the same day.  Orders under 2 pounds are normally shipped using the U.S. Postal Service - and we offer Standard and Expedited options to meet any delivery need.

Orders over 2 pounds are normally shipped Federal Express Ground Service - and, again, upgraded services can be selected during checkout - including Next Day, 2-Day, 2-Day A.M., 3-Day (Super Saver) and Ground Service.   (Fedex Ground Service transit times vary from 2 days to 5 days depending on the location)

If you have any questions regarding our shipping or return policies, just enter your question in the form below.  We'll respond quickly.

Thank you,


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